❓ Frequently Asked Questions
1. What payment methods do you accept?
We accept secure payments via Visa, MasterCard, American Express, Instant EFT (PayFast, Ozow), and Manual EFT (bank transfer). All transactions are SSL-protected for your safety.
2. How long does payment take to process?
- Instant EFT: Confirmation in minutes—your order is dispatched right away.
- Manual EFT: Orders ship once payment reflects (usually within 1–2 business days).
3. Do I need an account or password to checkout?
No! You can check out as a guest. Creating an account lets you track past orders and speed up future purchases.
4. Will I get a tax invoice?
Absolutely. A digital invoice is emailed once your payment clears. If you need a VAT invoice, simply let us know at support@eternalzest.co.za.
5. Can I change my payment method after ordering?
Yes—contact us immediately at support@eternalzest.co.za if you need to switch payment methods before we dispatch your order.
6. Is checkout secure?
Yes—Eternal Zest uses SSL encryption and trusted payment processors. Your personal and banking details are never shared or stored by us.
7. What if my payment fails?
Check that your card details are correct and ensure your bank authorizes the transaction. If the issue persists, try Instant EFT or contact your bank. Still stuck? Reach out to us for assistance.
8. Do you have purchase limits?
No hard limits—just keep in mind free shipping applies only on orders over R600. For bulk purchases, contact us directly for assistance.